Returns and Cancellations
We at Frankly Wearing intend to give you a quality product of your choice. But in case you are not happy with the order that you have received for any reason, you can mail us at return@franklywearing.com
OUR EXCHANGE POLICY
If you are not happy with the size of the product that you have received, you can have it exchanged for a newer size. You can send it back to us within 5 days of the delivery via any courier. Please mail us at return@franklywearing.com before you return the products to us for us to be able to process your exchange request.
You can send them to the following address:
117 (501/3) Western Avenue, Sainik Farms, New Delhi - 110062
Items will have to be unused and returned in their original packaging within 5 days of delivery.
You can send the product back to us via a cost-effective courier company or registered post. Most courier companies will be willing to pick it up from your address. We do not offer this service at the moment. You will have to bear the postal charges for sending your products back to us. Once we receive your products back, we would verify that they are new and unused.
Bomber Jackets are not eligible for returns and exchanges; as they are tailored in a customized way for every order.
A total money refund can only be availed in case there is a defect in the product.
If you want to cancel your order before it has been dispatched, please send us a mail at return@franklywearing.com. An order cannot be cancelled once it is dispatched from our unit (which can be verified from the tracking link that you receive).
Refunds will be processed through the same mode of payment within 7 working days.
International orders (outside India) are non-refundable and non-exchangeable.
EXCHANGE POLICY FOR BULK ORDERS
Kindly note that the bulk-ordered products shall be highly user-specific and manufactured in an exclusive manner. Thus, any kind of return which may arise can’t be resold/reused by us and hence, there shall be no provision for exchanging products under this category.
Defective Products:
In case of a manufacturing defect or a design-based discrepancy, you may return your product within the succeeding 7 days of the receipt of the order.
Domestic orders (within India) would be processed within 2 working days and shipped through a domestic courier company.
Most orders are delivered within 10 days from the date of invoice. However, there may be a delay in delivering to remote areas/villages and other towns as delivery is purely vested with courier companies.
If you wish to purchase multiple items and ship them to two or more different addresses, please place them as different orders.
Once the products are shipped from our location, we will send you the shipper’s reference number (airway bill number/docket number) through email.
We are not responsible for any delay caused by any unforeseen time lags by the courier companies in delivering the goods to the customer, or if the customer is not available at the time of delivery.
Frankly Retail Pvt Ltd and its affiliates are committed to delivering the goods to you in time and in good condition. However, Frankly Retail Pvt Ltd and its affiliates have limited liability in case of any loss of goods during transit. The carrier will bear any loss in transit only to extent of a limit that may change from time to time.
We reserve the right to release information to local, state, central or international law enforcement officials when we believe in good faith that the law requires it, or when required to, by order of a Court or authorized administrative agency.
Octroi or entry tax if any should be borne by the customer.
CANCELLATION POLICY
You shall not be able to cancel your order if it has already been shipped/dispatched.
In case of cancelling prepaid orders, refunds will be processed through the same mode of payment within 14 working days.
